Role Overview:
We are seeking a highly skilled and experienced Delivery Manager / Account Manager for our US staffing division, specifically catering to IT services and implementation clients such as Cognizant and Accenture. The ideal candidate should possess a strong background in client handling, client mining. The individual must be adept at managing relationships, ensuring project success, and identifying new business opportunities within existing accounts.
Key Responsibilities:
· Serve as the primary point of contact for key clients, understanding their needs and ensuring expectations are met.
· Build and maintain strong relationships with client stakeholders, driving client satisfaction.
· Identify new business opportunities within existing client accounts to expand business, including up-sell and cross-sell initiatives.
· Oversee the delivery of staffing services to clients, ensuring that recruitment, onboarding, and project deliverables are met within timelines and budgets.
· Manage multiple accounts and projects simultaneously, ensuring consistent delivery quality.
· Track project milestones, deliverables, and timelines, ensuring accountability across teams.
· Ensure compliance with SLAs (Service Level Agreements) and client contracts.
· Worked closely with clients like Cognizant, Accenture, and other large IT services companies, understanding their staffing and project delivery needs.
· Strategize account plans to increase the client’s share of wallet, while identifying opportunities to enhance the service offerings.
· Generate regular performance reports, highlighting key metrics such as client satisfaction, project success, and revenue growth.
· Use data and insights to make informed decisions and provide feedback to clients for continuous improvement.
Required Qualifications:
Experience: Minimum 6+ years of experience in US staffing, with a focus on IT services and implementation clients.
Experience working with large IT services companies like Cognizant, Accenture, and similar organizations.
Strong knowledge of the IT landscape, including relevant technologies, roles, and market trends.
Excellent verbal and written communication skills with a proven ability to handle high-level client interactions.
Strong problem-solving skills with the ability to think strategically and manage multiple projects at once.
Onsite availability: Must be ready to work onsite at the Hyderabad location.